Training Manager |PFG-B08, Singapore

JOB DESCRIPTION Design and implement training programmes to enhance client servicing capabilities and service excellence Identify training needs across customer-facing teams through performance reviews, feedback and service metrics Develop training materials, role-play exercises and service guidelines to strengthen client engagement skills Conduct workshops and coaching sessions focused on communication, relationship management and service delivery Monitor service performance indicators and refine training strategies to improve client satisfaction outcomes Work closely with operations and business teams to align training initiatives with client service standards Manage training schedules, learning resources and external facilitators where required Evaluate training effectiveness through assessments, feedback and performance improvements while preparing training reports JOB REQUIREMENTS Minimum Diploma and above Exceptional organizational and time management skills Proficiency in Microsoft Office tools and calendar management software Discretion and professionalism in handling confidential information EA License Number: 25C2980 Disclaimer: By applying, you consent to the collection and use of your personal data for recruitment purposes in accordance with Singapore's PDPA. Your application may be considered for this and other suitable roles.