Senior/Executive, Operations, Singapore

We are seeking a dynamic and detail-oriented individual to oversee commercial/business and operational functions within Cura Day Surgery Centre. The successful candidate will play a key role in enhancing patient experience, engaging key stakeholders (Drs, TPA, insurers), and ensuring smooth operations and administrative workflows. This candidate will work closely with the management. Job Responsibilities: Procurement of consumables used in the centre, which includes sourcing and obtaining quotation. Raising Purchase Requisition (PR) to the Central Procurement team. update and maintain records of Goods Receivable Note (GRN) in our inventory system To process monthly invoices and foster a good collaboration relationship with the finance department To attend to the operation needs of the Centre daily Assist in preparing excel reports on monthly revenue, cases and utilisation. Well-versed in the full spectrum of insurance and corporate financing arrangements, including TPA schemes, corporate health plans, and Integrated Shield Plans (IPs). Oversee daily operations and administrative functions, including billings, invoicing, Doctors' LC, payments, and claims. Ensuring accurate claim submission and reimbursement in accordance with insurer guidelines. Coordinate system and technology-related needs, including instrument tracking solutions. Manage service recovery professionally and promptly, ensuring timely resolution of concerns raised by patients or doctors. Carry out other duties assigned by management to support centre operations and business development.
Requirements: Degree or equivalent required healthcare administration or related field preferred. Minimum 5 years of relevant experience in administrative and patient-facing roles. Prior experience in a surgical or healthcare setting is an advantage. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams). Familiarity with healthcare systems and claims portals (e.g., MediClaim) is highly preferred. Excellent communication, organizational, and multitasking abilities. Strong attention to detail with effective problem-solving skills. Independent and collaborative working style in a healthcare environment. High professionalism and discretion in handling patient and financial data. Eagerness to learn and adapt to new technologies or workflows. Demonstrates initiative and accountability.