Senior/ Butler, Singapore

The Butler ensures a pleasant and impeccable service experience by personally attending to guests/customers' needs and requests. The primary responsibilities include coordinating amenity deliveries, replenishment of room amenities, attending to errands assigned by VIP guests/customers, perform Food and Beverage related duties and household management in luxurious suites. He/She should be able to work under stressful situation and tight time constraints with ease.
The Butler should have a fundamental knowledge of formal etiquettes and international protocols for addressing Royals, State of Heads or prominent corporate delegates or VIPs. He/She works with other butlers and departments such as Housekeeping, Food and Beverage and Concierge to meet guests/customers' requests and handle logistical matters such as in-room dining, laundry, garment pressing and shoe shine services. Due to the high guest interface, the Butler should have excellent communication skills, a good command of English and exceptional listening skills in managing various guests/customers' requests and queries. He/She is required to be resourceful in resolving any challenges faced and be knowledgeable of major tourist attractions and current local events and activities. He/She should be aware of the property's safety regulations. Acquire industry knowledge Demonstrate initiative and enterprising behaviours Establish relationships for guest confidence Facilitate effective communication and engagement at the workplace Identify and establish internal and external stakeholder relationships Maintain personal image and emotional competence to manage self and team at the workplace Monitor guest/customer experience Perform online collaboration Provide butler service Provide essentials of dining room service Provide room service Resolve guest concern and feedback Role model the service vision Study specialty coffee Study specialty tea Study wine and spirits