Customer Service Officer (Call Centre) | Contract, Singapore
Customer Service Officer (Call Centre) | Contract, Singapore
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Posted: yesterday
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Description
Job Scope
First level helpdesk to respond to calls Provide first call resolution to users who called into our hotline which is public facing, advising on issues or assisting on help needed Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner. Ensure proper documentation, notification, escalation, tracking and follow up of all incidents. Primary responsibilities are focused on customer contact Perform outbound calls to users who leave callback Handle emails as assigned by team leader Handle written responses via the Chatbot/ Virtual Assistant
Job Qualifications
Possess at least a GCE O level education or equivalent With minimum 1 year experience in the contact centre or customer service-related industry With good customer service skills Able to work shift and weekends when necessary
First level helpdesk to respond to calls Provide first call resolution to users who called into our hotline which is public facing, advising on issues or assisting on help needed Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner. Ensure proper documentation, notification, escalation, tracking and follow up of all incidents. Primary responsibilities are focused on customer contact Perform outbound calls to users who leave callback Handle emails as assigned by team leader Handle written responses via the Chatbot/ Virtual Assistant
Job Qualifications
Possess at least a GCE O level education or equivalent With minimum 1 year experience in the contact centre or customer service-related industry With good customer service skills Able to work shift and weekends when necessary
Highlights
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Company namemanpower singapore -
Job positionCustomer Service Officer (Call Centre) | Contract
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Customer Service Officer (Call Centre) | Contract has been posted in the Bishan Customer Service & Call Centre category on Locanto.
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