Customer Success Manager (SaaS, Mid Market), Singapore

Responsibility: Partner with mid-market customers to drive AI adoption and business transformation Create and implement customer success plans outlining goals, KPIs, risks, and timelines Drive customer product enablement through onboarding, training, and use case development sessions Monitor industry trends (customers, competitors, partners) and contribute insights to product roadmap and strategy Execute initiatives that deliver an exceptional and scalable customer experience Collaborate closely with Sales to ensure smooth handoffs from pre- to post-sale Requirements: 5-7+ years of experience in Customer Success, Account Management, or related roles withinSaaS or technology environments (SaaS experience is mandatory Strong understanding of SaaS business models and pricing strategies (e.g., subscription,usage-based, tiered pricing), with the ability to align customer value to commercial outcomes Proven track record of owning a mid-market book of business, consistently achieving retention,expansion, and net revenue growth targets Highly data-driven in your approach - comfortable using customer data, product usage insights,and success metrics (e.g., ARR, NRR, churn, product adoption) to inform strategy, prioritisation,and decision-making Strong commercial acumen, with experience identifying expansion opportunities and partneringwith Sales on upsell and cross-sell motions Experience leading complex, cross-functional initiatives, influencing stakeholders across Product,Engineering, and Go-to-Market teams