Service Desk Consultant (Migration Specialist), Singapore

Role Overview
We are seeking a skilled
Service Desk Consultant (Migration Specialist)
with strong expertise in end-user support, secure file transfer technologies, and migration environments. The ideal candidate will have hands-on experience in troubleshooting, networking fundamentals, security protocols, and application testing across multiple environments. A customer-centric mindset and strong problem-solving skills are essential for ensuring seamless IT support and secure system transitions.
Key Responsibilities
Provide Level 1 / Level 2 support for end-user queries and technical issues. Support and troubleshoot file transfer protocols including
FTP, SFTP, and SSH . Manage and configure secure communication technologies such as
SSL certificates and SSH keys
(public/private). Troubleshoot basic networking issues including
TCP/IP, DNS, DHCP, IP addressing, subnetting, and gateway configurations . Assist in firewall configuration and security-related troubleshooting. Support application testing across Development, Testing, UAT, and Production environments. Participate in data center migration projects and understand different migration strategies. Ensure system security through basic cryptography knowledge and secure configuration practices. Maintain documentation and provide timely updates to stakeholders. Deliver high-quality customer service while meeting SLA requirements.
Technical Skills Required
Operating Systems (Windows environment preferred) Microsoft Outlook, Teams, SharePoint FTP, SFTP SSH (Secure Shell), SSH keys configuration SSL (Secure Sockets Layer) & certificate updates Networking fundamentals (TCP/IP, DNS, DHCP, IP Addressing) Cryptography basics Firewall concepts and types Application testing types and environments Data center types and migration approaches
Requirements
2- 8 years of experience in Service Desk / IT Support / Migration Support roles Strong troubleshooting and analytical skills Japanese language proficiency (Mandatory) Excellent communication skills and customer-focused approach