Guest Services Executive, Singapore

Overview: 1-Group is seeking a proactive and service-oriented Guest Services Executive to support the Guest Services Centre, serving as the primary point of contact for guest enquiries across multiple dining concepts. The role also encompasses Guest Relations responsibilities, supporting front-of-house coordination to ensure service standards and reservation systems align with 1-Group's SOPs and local health regulations. In this role, you will work closely with the concierge team and coordinate with kitchen, bar, and service teams to support outlet objectives and ensure smooth daily operations. Job Responsibilities: Welcome and assist guests to ensure a positive and seamless dining experience
Manage reservations, seating, and booking enquiries accurately
Serve as the primary point of contact for guest enquiries via phone, WhatsApp, and email
Provide clear information on menus, operating hours, promotions, and dining policies
Handle group, corporate, and complex bookings
Support service recovery, guest feedback handling, and complaint resolution
Liaise with kitchen, service, operations, events, sales, and marketing teams for smooth coordination
Monitor enquiry channels and reservations to meet response time SLAs
Promote menu highlights and offers to enhance guest engagement
Maintain accurate guest records and ensure compliance with SOPs, hygiene, safety, brand standards, and PDPA guidelines
Job Requirements: 1-2 years of F&B or customer service experience is a plus.
Strong communication and interpersonal skills.
Service-oriented with problem-solving abilities.
Able to work shifts, weekends, and public holidays.
Team player with a positive and professional attitude.
Able to work in a fast-paced environment.