Customer Service Officer - Call Centre (Luxury Fashion Brand), Singapore

About the role Our client seeks a customer-focused professional to deliver excellent service across calls, emails, chat, and social media, provide tailored solutions, resolve inquiries efficiently, and meet service and compliance targets.
Job responsibilities Deliver extraordinary service on inbound and outbound calls / emails / social media servicing / chat messages Consult with our Clients to understand their needs and tailor unique solutions for each Client and provide relevant product offers Address general and account-specific inquiries from our Clients and provide clear and concise information as needed Use tools and resources to identify and anticipate client needs, in a commitment to maintain a first point of contact resolution Meet and exceed performance goals that include, but are not limited to, client satisfaction results, sales and productivity targets and compliance regulations
Requirement Diploma or Degree holder in related disciplines Relevant experience in client servicing or a call centre environment Good command of English and an additional language will be an added advantage Personable with a high level of curiosity and initiative Exceptional interpersonal and conflict resolution skills Ability to multitask and remain calm under pressure, especially during peak hours or challenging situations
Registration No: R22110413 EA Licence No: (22C1376)