Relationship Executive (Client Engagement & Retention), Singapore

As the Relationship Executive, you will be the cornerstone of our client engagement process, handling all inquiries, appointments, and follow-ups with professionalism and efficiency. You will be responsible for nurturing client relationships, ensuring client satisfaction, and driving client retention and renewals. This role demands a client-first mindset, strong organizational skills, and the ability to thrive in a dynamic environment.
Key Responsibilities 1. Client Inquiry Management: . Handle email, walk-in, and call-in inquiries promptly and professionally. . Ensure all inquiries are acknowledged and responded to within a 24-hour time frame.
2. Client Onboarding and Scheduling: . Manage client bookings, trial sessions, and follow-up appointments in a systematic manner. . Coordinate and schedule client sessions based on their preferences and trainer availability.
3. Client Engagement and Feedback: . Conduct follow-ups with clients after every sessions . Collect and address client feedback, updating the system daily. . Maintain a client-centric approach to ensure satisfaction and loyalty.
4. Retention and Renewal: . Drive client retention by addressing concerns and resolving complaints professionally. . Close deals with new clients and proactively renew memberships for existing clients. . Earn great rewards based on performance and KPI fulfillments.
5. Client Relationship Enhancement: . Build meaningful relationships by ensuring personalized communication, including birthday greetings on behalf of FTI.
6. System and Process Management: . Maintain accurate and up-to-date client records in the system. . Provide regular reports and updates on client engagement and retention metrics.