Customer Service Executive (Insurance) (6 months contract) #TNKC, Singapore

Key Responsibilities Handle customer enquiries via phone and email in a timely and professional manner Provide end-to-end support for policy servicing, feedback, and request handling Follow up on cases to ensure issues are resolved within service standards Guide customers on the use of digital portals and mobile applications Manage escalated cases and provide appropriate resolution or service recovery Coordinate with internal and external stakeholders to resolve service-related matters Maintain accurate case records and complete necessary documentation Support process improvements and service quality enhancements Ensure compliance with internal policies, procedures, and regulatory requirements Perform ad-hoc duties as assigned Interested applicants may email resume to (HIDDEN TEXT) Chooi Kelly (CEI Registration No: R25136207) Recruit Express Pte Ltd (EA: 99C4599) We regret only shortlisted candidates will be contacted