Customer Service Represtative, Singapore

Highlights: Company transport provided AWS + Variable bonus Responsibilities: Enter and process customer orders accurately in ERP systems. Confirm orders and provide delivery timelines. Track orders and ensure timely fulfillment. Respond to customer inquiries via email, phone, or other channels. Provide updates on order status, delivery schedules, and issues. Resolve routine customer issues and escalate when necessary. Ensure accuracy and timeliness in all data and customer interactions. Liaise with logistics, warehouse, and planning teams to support order fulfillment. Follow up on delivery and documentation requirements. Ensure accurate documentation and adherence to policies and regulations. Support working capital management by ensuring timely invoicing, order accuracy, and dispute resolution. Requirements: Diploma in business administration, Supply Chain Management, Logistics or related discipline. Fresh graduate or 1-2 years of experience in customer service, order management or supply chain operations. Strong problem-solving and communication skills. Prior experience in chemical distribution, manufacturing or B2B industrial environments is preferred.
If you are shortlisted for the first round of screening, our Recruiter will contact you directly. EA License No: 21C0571 | EA Reg No:21103634 (Johnny Wu)