Sr Customer Service Executive (Logistics / 3PL), Singapore

Industry: Logistics Conducive Working Environment Location: West
Responsibilities: Customer & Order Management Process customer orders accurately and on time. Handle customer enquiries, complaints, and service issues. Maintain good relationships with customers and attend regular customer calls/meetings. Ensure service levels (SLA/KPI) are met and reported. Team & Daily Operations Guide and support Customer Service Assistants (CSAs). Provide on-the-job training and daily work guidance. Monitor daily service performance and address issues early. Reporting & Documentation Prepare daily and monthly reports (e.g. customer KPIs, operational logs). Ensure correct logistics documentation (e.g. booking, Dangerous Goods, COO, LC). Submit reports and documents within agreed timelines. Process & Compliance Identify service or process gaps and suggest improvements. Ensure compliance with warehouse safety rules and company procedures. Support audits, permits, billing checks, and inventory-related task Requirements: Diploma in Logistics, Supply Chain Management, Business Administration, or equivalent. 2-3 years of relevant experience in logistics, warehousing, or supply chain operations. Familiar with customer service operations in a warehouse or logistics setting. All successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits. Kindly email your resume in a detailed
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