Customer Service Executive, Singapore

Working Hours: Mon-Fri, 0900am-1800pm (Alternate half Saturdays) Location: 56 Loyang Way #05-01 Loyang Enterprise Building, 508775 Salary: From $2,800 onwards
Job Summary: We are seeking a customer-focused and detail-oriented Dangerous Goods Customer Service Executive to manage client relationships and ensure the safe, compliant handling of hazardous materials. This role emphasizes delivering excellent service, understanding client needs, and preparation of DG documentation while ensuring full regulatory compliance.
Key Responsibilities: Documentation & Operational Support Coordinate closely with Operations & Sales to ensure smooth and compliant handling of DG shipments Respond to customer inquiries via email and telephone. Verify shipping documents such as MSDS , commercial invoice , packing list & manifest. Identify , classify and prepare dangerous goods declaration in accordance with IATA ( Air Freight ) and IMDG ( Sea Freight ) regulations Advisory & Issue Resolution Provide clear guidance to clients on DG requirements and processes Handle customer concerns, resolve issues promptly, and offer practical solutions Act as a bridge between clients and internal teams to ensure service quality and compliance
Requirements: Experience in customer service, logistics, freight forwarding, or supply chain preferred Knowledge of DG regulations (IATA, IMDG) is added advantage Strong communication and interpersonal skills Customer-oriented mindset with problem-solving abilities Self-driven and able to manage multiple priorities effectively
What We Offer: Training in dangerous goods regulations and compliance Opportunities for career growth and specialization in DG handling Supportive and team-oriented work environment Additional 2 days leave benefit (Family care & Birthday ) Apply now and be part of the team ! Call: 65-65437065 (Enquiries)