Dental Customer Service Executive (Front Desk Lead), Singapore

Job Responsibilities
Front Desk & Patient Service Welcome and register patients professionally
Handle phone calls, WhatsApp, email and walk-in enquiries
Provide excellent patient service and support
Maintain a clean, tidy and professional reception and waiting area
Handle patient feedback and escalate issues appropriately
Appointment & Doctor Schedule Support Schedule, reschedule and confirm appointments accurately
Monitor appointment books and support doctor slot utilisation
Follow up on no-shows and available slots
Support treatment continuation and follow-up appointments
Billing & Claims Prepare accurate billing and ensure charges are billed correctly according to treatment and clinic SOP
Collect payments and support CHAS, MediSave and insurance-related matters
Ensure accurate documentation and payment handling
Laboratory & Operations Support Coordinate laboratory case collection and delivery
Follow up on outstanding cases
Support daily clinic workflow and SOP implementation
Team Support Guide and support junior front desk staff
Support onboarding and training of new staff
Raise operational issues early for resolution
Requirements . Minimum 2 years customer service / front desk experience preferred . Dental / medical clinic experience preferred . Good communication and interpersonal skills . Organised, meticulous and able to multitask . Comfortable using clinic software and computer systems . Team lead / supervisory experience is an advantage Work Location: Forum, Orchard Road Working Hours: Mon - Fri: 9am - 6pm Sat: 9am - 1pm Sun & PH Off What We Offer ✓ Competitive salary + performance rewards ✓ Medical & dental benefits ✓ Training and support provided ✓ Career progression opportunities ✓ Supportive team environment ✓ Convenient Orchard location