Customer Service Executive (Order Management) 1 Year contract, Singapore

Responsibilities Respond to basic customer queries on product availability, pricing, delivery charges, and lead times. Compile spot quotations in partnership with Sales and ensure timely turnaround. Capture and validate customer orders in
ERP/Order Management System
with accuracy. Liaise with Sales, Supply Chain, and Logistics to align fulfilment plans and delivery schedules. Prepare delivery documentation to support invoicing and shipment release. Manage pending orders by resolving basic exceptions and supporting clearance for billing. Follow up on open orders and provide status updates to relevant parties. Perform basic checks and follow-ups on payment status when required. Maintain accurate order, shipment, and customer records in
CRM/ERP . Support administrative tasks tied to order processing and customer service operations.
Requirements Diploma/Degree in Business, Supply Chain, or a related discipline 3-7 years of relevant experience in customer service, order processing, or sales support Proficiency with
ERP/Order Processing tools
and delivery/invoicing documentation workflows Detail-oriented, able to manage seamless coordination across stakeholders
Clarence Khoh R1552376