CUSTOMER SUCCESS SPECIALIST |MK-INX-A-B11, Singapore

Key Responsibilities: Serve as the dedicated go-to person for clients - building trust, resolving concerns, and ensuring every touchpoint feels valued Develop a deep understanding of each client's business goals and proactively propose solutions that drive measurable satisfaction Manage the full client journey from onboarding and relationship building through to long-term retention and account growth Monitor client health metrics and flag potential risks early, taking decisive action before issues escalate Prepare insightful client reports, account reviews, and performance summaries that demonstrate tangible value delivered Collaborate with internal teams across sales, operations, and marketing to ensure seamless client experience at every stage Gather client feedback systematically and translate insights into product and service improvements that matter Build a rewarding career in client success with structured mentorship, real ownership, and genuine impact from day one Requirements: Minimum Diploma and above Passionate about people, relationship management, and delivering service experiences that genuinely make a difference Minimum Diploma and above Entry-level candidates are welcome to apply - training will be provided EA License Number: 25C2980 Disclaimer: By applying, you consent to the collection and use of your personal data for recruitment purposes in accordance with Singapore's PDPA. Your application may be considered for this and other suitable roles.