Merchant Services & Customer Experience (Japanese Speaking), Singapore

(Job ID: 1625206) Job Summary: Support customer service operations and merchant engagement while acting as a key liaison with Tokyo Headquarters to enhance service efficiency and business growth. Responsibilities: Manage customer inquiries across digital and phone channels with professionalism and efficiency. Resolve escalated customer issues by analysing complex data and providing timely, accurate solutions. Maintain accurate and up-to-date records of all customer interactions in accordance with internal protocols. Coordinate customer service operations to achieve team performance and service quality targets. Conduct merchant research to identify partnership opportunities and drive transaction growth. Work closely with merchants to develop and execute promotional campaigns and special offers. Act as the main operational and linguistic liaison between local teams and Tokyo Headquarters. Translate business proposals, campaign materials, and operational documentation into Japanese. Facilitate clear and timely communication of service updates to internal and external stakeholders. Requirements: Proficiency in Japanese language for liaising with Japanese-speaking clients and stakeholders. Experience in the
hospitality or tourism industry
with a strong understanding of
traveller needs and consumer behaviour . Proven ability to understand individual customer requirements and deliver tailored solutions. Proficiency in intermediate IT applications with strong negotiation and interpersonal communication skills. ーーーーーーーーーーーーーーーーーーーーーーーーーーーーーーーーーーーーーーーー We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities. Please kindly refer to the Privacy Policy of Good Job Creations for your reference: https:///privacy-policy/ EA Personnel Name:
Kota Baba EA Personnel Reg. no.:
R22106801 EA License no.:
07C5771