Service Content Writer, Singapore

Overview (Text Only)
Join Foot Locker Singapore as Our Next Service Content Writer! Foot Locker is more than a global retailer—we're the heartbeat of sneaker culture. With 2,700 stores across 29 countries, we ignite passion, spark discovery, and celebrate individuality through our iconic brands: Foot Locker, Kids Foot Locker, Champs Sports, WSS, and atmos.
Responsibilities
What You'll Do
Craft compelling, easy-to-understand content for our website and self-help platforms. Develop and maintain SOPs, work instructions, and documentation aligned with business goals. Simplify complex service processes into clear, actionable content. Use data-driven insights to enhance self-service options and improve customer experience. Collaborate across departments to ensure consistent messaging. Empower support teams with concise work instructions and response templates. Design intuitive workflows using tools like Lucidchart or Visio. Create engaging infographics to support content. Support automation initiatives that elevate customer service. Manage and maintain our SharePoint site for seamless content access.
Qualifications
Who You Are
A creative communicator with a sharp eye for detail and a passion for customer-centric content. A multitasker who thrives in fast-paced environments and juggles multiple projects with ease. Experienced in CRM systems and process mapping tools. Skilled in writing clear, accurate, and engaging documentation. A team player with excellent interpersonal and communication skills. Fluent in English, both written and spoken. Holding a diploma or equivalent experience, with 2+ years in service or marketing content writing.
Who You Are
A creative communicator with a sharp eye for detail and a passion for customer-centric content. A multitasker who thrives in fast-paced environments. Experienced in CRM systems and process mapping tools. Skilled in writing clear, accurate, and engaging documentation. A team player with excellent interpersonal and communication skills. Fluent in English, both written and spoken. Holding a diploma or equivalent experience, with 2+ years in service or marketing content writing.
Benefits
Why Foot Locker
At Foot Locker Singapore, we're more than sneakers—we're a global community driven by
passion, innovation, and a commitment to exceptional service . Join us and be part of a brand that
empowers self-expression and celebrates individuality .
Apply now and help us shape the voice of Foot Locker Singapore!