Design Thinking Manager, Singapore

About the job
Our client is one of Singapore's leading businesses, with a significant consumer and enterprise footprint across connectivity, mobile, and digital services. As customer expectations evolve and the industry transforms, they are reimagining how services are designed - not just delivered. To lead that charge, they are looking for a Design Thinking Manager who can blend user insight, business strategy, and creative energy to fundamentally reshape how the organisation builds products and experiences.
The Role
This is a high-impact individual contributor role sitting at the intersection of innovation, customer experience, and organisational culture. You'll be the in-house champion for design thinking - owning the methodology, leading cross-functional projects, and embedding human-centred practices across business units from technology and product through to retail and customer operations.
Key Responsibilities
1. Design Thinking Practice & Facilitation Serve as the go-to expert on design thinking methodologies, advising teams on best-fit techniques and behaviours Facilitate workshops with cross-functional squads - surfacing real problems and generating bold, testable ideas Map journeys, run field research, build prototypes, and test solutions at pace Embed customer-first thinking across teams working on everything from mobile apps to broadband installation
2. End-to-End Project Leadership Lead design thinking projects across the business - from reimagining onboarding flows to co-creating new service models with frontline teams Maintain a relentless focus on improving both customer and employee journeys Translate complex infrastructure realities into actionable, human-centred solutions
3. Capability Building & Scaling Plan and execute organisation-wide initiatives to grow awareness and adoption of design thinking Enhance and maintain existing toolkits to ensure practical applicability across business units Train and coach business unit journey coaches to build a distributed design thinking capability
Ideal Candidate Profile 5–7 years of experience in service design, UX, product innovation, or a closely related discipline - with exposure to telco, tech, or complex service environments Strong facilitation and storytelling skills - you bring people along and make ideas land Comfortable navigating both frontline realities and executive conversations with equal confidence Hands-on experience running user research and making sense of layered, complex customer journeys A bias for action - at ease with prototyping, iterating, and learning fast Thrives in ambiguity; connects dots others don't yet see Familiarity with service blueprints, systems thinking, and enterprise-scale design Proficiency in tools like Miro, Figma, or Adobe XD Accreditation from IDEO, d.school, LUMA, or equivalent is a welcome plus Strong candidates with backgrounds in adjacent fields who are transitioning into a dedicated design thinking role are welcome to apply
If you're ready to move a legacy industry forward - one workshop, prototype, and insight at a time - this is the role for you.
CEI: R1219292 EA License: 23C1501 Judobi (Singapore) Pte. Ltd.