Operations Controller, Singapore

Work Location: Tengah depot Responsibilities: Monitor and control train operations on mainline and depot, ensuring service punctuality and safety
Manage incidents, disruptions, and emergencies plan and execute service recovery actions
Coordinate internal departments and external emergency services during incidents
Authorize and control track access activities during traffic and nontraffic hours
Manage train movements, depot shunting, train testing, and dispatch/return of trains
Provide timely and accurate service information and public announcements to passengers
Monitor passenger conditions via OCC systems and respond to customer assistance needs
Prepare operational reports, service analyses, and recommendations for service improvement
Ensure compliance with safety rules, procedures, and Safety Management System
Mentor and train Operations Control Centre / Depot Control Centre staff
Maintain operational records, documentation, and housekeeping standards
Requirements: Degree in any discipline or Diploma with minimum 5 years' working experience, preferably in an Operations Control Room environment
Willing to perform shift work, including night shift, weekends and Public Holidays
Ability to identify colours
Able to operate computer-based control systems
We regret that only shortlisted candidates will be notified. Interested applicants may attend the upcoming recruitment fair at E2i Devan Nair Institute on 29 April from 10am to 330pm. Only Singaporeans and Permanent Residents will be considered.