Import Permit & Customer Service Executive, Singapore

Company Description Established in 1982, WMG is a licensed Postal Service Operator headquartered in Singapore, specializing in cross-border parcel and mail logistics across Asia. Our strategic network covers Singapore, China, Malaysia, Thailand, Hong Kong, and extends partnerships globally.
Key Responsibilities • Attend to consignees' delivery, documentation, and operational queries • Prepare, submit, and follow up on permit and regulatory applications • Coordinate with vendors on service execution and operational matters • Monitor vendor performance and SLA compliance • Issue client invoices accurately and in a timely manner • Submit Purchase Orders (PO) and Requests for Fund (RF) • Validate vendor billing and resolve discrepancies with Finance • Maintain accurate operational, compliance, and billing records • Proactively flag operational, vendor, or compliance risks
Qualifications • Minimum Diploma holders or above in any field • Effectively bilingual in English and Mandarin to liaise with Mandarin speaking stakeholders • Need to be IT Savvy (especially MS Office tools) • Knowledge and experience in customs import declaration's regulations •
MUST have a Custom Declarant Agent ID • Commitment to meet tight datelines and reporting requirements • Mature with excellent interpersonal skills, strong work ethic, independent, entrepreneurial, proactive, and accountable. • A positive attitude is a must. • Able to start immediately or within short notice preferred.