Retail Operations Manager, Singapore

Industry: Retail (Daily Use & Essential Products) Position Overview We are seeking a highly capable Retail Operations Manager to oversee and drive the performance of multiple retail outlets. This role is responsible for managing end-to-end retail operations, optimizing store performance, ensuring operational efficiency, and implementing strategies to enhance revenue and customer experience. The candidate will play a key role in standardizing processes, improving productivity, and supporting the company's expansion and profitability goals. Key Responsibilities Lead and manage daily operations across multiple retail outlets, ensuring consistent execution of company standards and operational procedures Develop and implement operational strategies to improve sales performance, cost efficiency, and overall profitability Monitor key performance indicators (KPIs) including sales revenue, inventory turnover, shrinkage, and store productivity Oversee inventory management, including stock planning, replenishment, and minimizing wastage or stock discrepancies Ensure optimal staffing levels, staff performance, and workforce planning across outlets Establish and enforce standard operating procedures (SOPs) to ensure consistency in store operations and customer service Identify operational gaps and implement continuous improvement initiatives to enhance efficiency and service quality Coordinate with procurement, merchandising, and logistics teams to ensure smooth product flow and availability Ensure compliance with regulatory requirements, including hygiene, safety, and licensing standards Handle escalated operational issues, customer complaints, and risk management matters Support new store openings, including setup, staffing, and operational readiness Prepare and present operational reports, performance analysis, and strategic recommendations to management Requirements Degree or Diploma in Business, Retail Management, or related field Minimum 4 years of relevant experience in retail operations, preferably in multi-outlet environments Strong experience in managing store operations, inventory control, and staff supervision Proven track record in improving operational performance and achieving sales targets Strong analytical, problem-solving, and decision-making skills Excellent leadership, communication, and stakeholder management abilities Ability to work in a fast-paced environment and manage multiple priorities Preferred Skills Experience in retail chains dealing with daily-use or essential products Knowledge of retail systems, POS operations, and inventory management tools Strong commercial awareness and business acumen Experience in expansion or multi-store operations management