Customer Care Associate (Full Time), Singapore

About Agora Colearning We are an education startup dedicated to transforming learning experiences for children of all ages. We combine our own programmes with an education marketplace offering tuition and enrichment programmes, both at our own centers and at schools. Our mission is to simplify access to great educational opportunities and empower families to tailor their child's unique learning journey, with a strong emphasis on using technology in all aspects of our business.
Role Our Customer Care team plays a dynamic and important in the running of our centre. They are the key daily point of contact for parents, students and teachers. If you love to engage with parents and children and are thorough and organised, this is the role for you.
Responsibilities Staff the reception area, welcome parents and students, manage check-ins and check-outs of students Address initial parent questions and be able to triage enquiries across our range of offerings - Student Care, Early Years, third party Education Providers, Events Help identify parent and student needs, foster good relationships with customers by providing excellent customer service Manage administrative tasks including room set-up, bookings and rescheduling of programmes and assist with daily requirements such as centre-opening and closing and ensure the upkeep of centre equipment and premises Requirements A happy, driven, energetic mindset, with an ability to deal with unforeseen circumstances creatively and come up with practical solutions Prior experience working in front of house roles, liaising with parents and children is a plus Comfort and experience working with learning management software systems as is prior experience working with CRM systems Must be a 'people-person', and have outstanding communication and interpersonal skills, especially with parents and children Mid-week, weekend and public holiday scheduling options available