Conversational AI Manager / AI Consultant / Conversational …, Singapore

Role Description This leadership role focuses on designing, building, and scaling conversational AI systems such as chatbots, virtual assistants, voice assistants, and AI-driven customer engagement platforms. It combines natural language processing (NLP), machine learning, product design, customer experience, and enterprise integration. Conversational AI Manager
focuses on building and managing chatbot/voice assistant solutions, improving performance, and handling day-to-day AI operations AI Consultant
focuses on advising organizations on conversational AI strategy, use cases, platform selection, and implementation roadmaps Conversational AI Director
leads enterprise conversational AI strategy, multi-channel AI ecosystems, governance, and large-scale customer automation programs Key Responsibilities
Designing conversational AI systems for customer service, sales, HR, or internal support use cases Building and improving chatbots, voice bots, and virtual assistants across digital channels Managing NLP models, intent classification, dialogue flows, and training datasets Improving user experience, containment rate, resolution rate, and engagement quality Integrating AI systems with CRM, contact center, and enterprise platforms Managing chatbot performance monitoring, analytics, and continuous optimization Leading conversational design, UX writing, and knowledge management strategies Collaborating with Product, Engineering, Data Science, and Customer Experience teams Driving automation of customer interactions to reduce cost and improve efficiency Ensuring AI governance, compliance, privacy, and ethical AI usage Qualifications (Must-have)
Bachelor's or Master's degree in Computer Science, AI, Data Science, Linguistics, Engineering, or related field 5–15+ years of experience in AI, NLP, product, digital transformation, or customer experience roles Strong understanding of natural language processing (NLP) and conversational design principles Experience building or managing chatbot or virtual assistant systems Strong analytical, product thinking, and problem-solving skills Experience working with cross-functional technical and business teams Strong communication and stakeholder management skills Ability to translate business problems into AI-driven conversational solutions Preferred Qualifications
Experience with conversational AI platforms such as Google Dialogflow, Amazon Lex, Microsoft Bot Framework, IBM Watson Assistant, or Rasa Exposure to large language models and generative AI systems (LLMs) Experience integrating with CRM/contact center tools such as Salesforce Service Cloud or Zendesk Background in customer service, fintech, e-commerce, telecom, or enterprise SaaS environments Experience with speech-to-text / text-to-speech systems and voice assistants Familiarity with AI model training, fine-tuning, and evaluation metrics Experience working with cloud platforms such as Amazon Web Services, Microsoft Azure, or Google Cloud Experience leading regional or global AI automation programs MBA or advanced AI/technical certification is a plus