HR Operations Specialist IAPAC, Singapore

The HR Operations Specialist is the central point of contact for employees and line managers for all HR topics within his/her area of responsibility. He/ She provides expertise in and timely execution of standardized, mostly tool-supported transaction processing to provide high quality, highly efficient and effective solutions for customers. Administrative Expert Interacts with customers via telephone, electronic mail, or other means to resolve open issues and provide assistance in the completion of standardized HR transactions Utilizes knowledge base information to answer customer inquiries Maintains (electronic) personnel records researches data to verify employment and salary records Routes calls to appropriate staff and/or office, if he/she can not provide immediate resolution Performs all work in accordance with established call/service standards Escalates issues immediately to supervisor or lead worker when delays occur in response to inquiries Assists less experienced representatives, as necessary Explains work instructions to others, adapting guidelines to the assignments as necessary Continuously monitors quality and quick resolution of performed tasks and ensures high quality of performance Maintains data in HR system for payroll, organizational management, recruiting, GHR, etc. Maintains a customer friendly focus when dealing within customer issues, complaints, problems, etc. Service Expert Ensures expert advice and processing of the allocated standard HR services Ensures that service delivery complies with all legal, regulatory and compliance requirements Reporting Continuously evaluates performance according defined Key Performance Indicators (KPIs) and Operating Figures Summarizes and completes reporting within HR Operations and for HR Operations Publishes reporting results