Concierge, Singapore

Work Dynamics - Integrated Facilities Management
Accountabilities
Operations
Assist with VIP's arrival Manage the concierge counter and all enquires Manage calls Log all feedback and follow through until case is satisfactorily resolved Handle complaints and deploy facilities team support Use the Visitor Management System to pre-register guests / visitors Book and manage meeting rooms (setup, cleanliness, AV etc.) Event coordination Generate concierge reports Assist and deploy Butler Services Assist Helpdesk as and when needed Ad hoc tasks that may be assigned as when needed
Reporting
Responsible for documenting all Facilities user communication (Complains, Feedback. Etc.) Responsible for Call Log reports Responsible for Meeting Room reports Responsible for Event Reports Ensure escalated issues are reported to manager immediately Other reports and activities assigned by the manager
Key Result Areas/ Competencies
Ability to work under pressure efficiently Proactive and solution oriented, friendly with assertive and personable nature Demonstrate initiative and able to work in a team-based environment with plenty of movement Experience in using Microsoft Excel and Word Decorous and Diplomatic
Required Qualifications & Experience
Experience in the service industry Able to multitask with good time management skills Good relationship building skills Strong written and oral communication skills Fluent speaking and written English are required Minimum Diploma in Business/Hospitality/Tourism/Hotel Management or equivalent Prior experience with any global airlines and leading hotels preferred. Experience in concierge service an added advantage Service oriented, strong sense of urgency, pleasant and approachable disposition with a sense of self achievement and a winning attitude