Hostess/ Reservations manager, Singapore

About the company
Loulouca is a contemporary dessert house built on precision, intention, and continuous improvement. We believe great work comes from consistency, attention to detail, and a willingness to learn. As part of our opening team, you will play a key role in shaping our standards and culture from day one. We value positive, upbeat energy, strong teamwork, and a shared commitment to taking ownership of your work. Work schedule: 5 days workweek, 8 hour per day Location: Ann Siang Hill Start: 27 July 2026 Role overview: We are looking for a hostess to manage guest flow across both takeaway and dine-in operations. This role sits at the front of the experience-handling reservations, managing waitlists, and guiding customers through our products with clarity and confidence. You will be responsible for creating a strong first impression while ensuring service runs smoothly and efficiently. This role requires a positive, upbeat energy and the confidence to engage with guests naturally. Key responsibilities Attend to customers looking to purchase takeaway items
Explain cakes and products clearly and confidently
Engage customers in a warm, approachable, and proactive manner
Guide customers in their selection where needed including dietary requirements
Greet guests warmly and professionally upon arrival
Communicate accurately if guests have questions regarding take away items
Manage seating flow and guide guests to their tables for dine in service
Maintain awareness of table status and service timing
Manage dine-in reservations and booking systems
Handle walk-ins and organise waitlists effectively
Communicate accurate waiting times and manage guest expectations
Optimise table allocation to support smooth service flow
Manage pre-order pickups and ensure accurate handover to guests
Pack pre order cakes carefully, maintaining presentation and quality
Ensure all orders are prepared and handed over correctly
Act as a central point of communication between guests and the team
Maintain a calm, organised, and welcoming front-of-house environment
Guide and train new team members / part timers
Requirements Singaporean/ PR
Prior F&B, hospitality, or customer-facing experience preferred
Strong communication and interpersonal skills
Comfortable managing multiple responsibilities simultaneously (guests, reservations, takeaway)
Organised and detail-oriented, especially with bookings and pre-orders
Confident interacting with customers in a high-touch environment
Good communication and teamwork skills
Ability to work on weekends and public holidays
Please send your resume to (HIDDEN TEXT)