Customer Service Agent cum Admin #HJN, Singapore

Duties: Deliver prompt and efficient service to order processing via call centre hotline, email, sales order Ensure that critical information with regards to urgent delivery, special timing request are communicated and followed up with the delivery section till completion of delivery Ensure procedures for processing of item with sales restrictions, orders that require price approval and other principal specified requirements are strictly adhered to Manage and co-ordinate the flow of information between customers, principals, warehouse and delivery team concerning status of orders/ delivery arrangements and wrong orders. Verify and analyze information provided. Resolve issues on the spot whenever possible, otherwise assign task to relevant departments for resolution or rectification of feedback. Provide admin support when necessary. E.g. Filing, data entry, retrieval of documents, etc or any other duties assigned. Working hours: Mon-Fri office hours Janeve wa.me/6588183965 OR Email me at (HIDDEN TEXT) EA Personnel : Janeve Ng Choy Tong C.E.I: R25159176 Company Registration No: 99C4599 Recruit Express Pte Ltd