General Manager/Hotel Manager, Singapore

As a property leader, you are responsible for all aspects of the operations, including guest and employee satisfaction, financial performance, and sales and revenue generation for the hotel. Responsibilities Monitor guest feedback on Revinate and TripAdvisor to benchmark hotel performance and identify improvement opportunities Handle escalated guest complaints and lead service recovery processes to maintain high satisfaction levels Conduct weekly and monthly property inspections to ensure operational standards and maintenance progress Oversee preventative maintenance activities to ensure timely completion and minimize disruptions Implement and enforce best practices in guest service to enhance customer experience consistently Manage completion of key property initiatives, including capital projects and refurbishments, ensuring quality and timeliness Lead the annual business planning process, aligning operational goals with financial targets Prepare, present, and drive achievement of the hotel's annual Operating Budget, Sales and Marketing Plan, and Capital Budget Support key corporate client management and participate in new client acquisition alongside the sales team Assist sales efforts for key contracts and prospects as needed to support revenue growth Ensure accurate financial record-keeping through collaboration with the finance team and timely reporting Enforce full compliance with Standard Operating Procedures (SOPs), policies, procedures, and service standards Facilitate effective and timely communication regarding hotel policies and procedures across teams Build owner loyalty by proactively managing expectations and delivering consistent business results Required competencies and certifications Diploma or Degree from an accredited university in hospitality, tourism management, or a related field Minimum 4-5 years' experience in a management role such as Executive Assistant Manager, Rooms Division Manager, Operations Manager, or Director of Sales