Discipline Support Officer (School), Singapore

You will support the Student Management team by conducting investigations, managing student discipline, supervising detention and in-house suspension, handling reception duties during school holidays, and providing administrative support to maintain a safe and orderly school environment. Responsibilities Conduct preliminary investigations and fact-finding interviews with students and witnesses to gather evidence and prepare structured incident reports for key personnel decisions Communicate investigation outcomes and follow-up actions clearly with parents, staff, and students to close the feedback loop Patrol school premises regularly to monitor and maintain student discipline in areas such as stairwells and free-play zones Manage student behavior during recess and break times by supervising canteen areas and addressing issues like queue-cutting Collaborate with the Student Management team to ensure students attend detention sessions and supervise these sessions on Tuesdays, Wednesdays, and Thursdays Engage students constructively during detention and maintain accurate attendance and behavioral records Follow up promptly with students who default on detention attendance Support the Student Management team in managing students on in-house suspension by overseeing their conduct and liaising with Year Heads to ensure learning continuity Manage the school front counter during MOE scheduled school holidays by assisting visitors, parents, staff, and students with their needs Handle phone queries and complaints professionally, ensuring messages are accurately relayed to appropriate staff and calls are transferred as needed Provide general administrative support including data entry and other assigned duties to support school operations Required competencies and certifications Experience of at least 3 years in uniformed service or educational settings such as Police, Prison Service, or School Discipline Team, with involvement in youth-related case investigations and restorative behavioral support Ability to remain calm and composed when handling challenging student situations Ability to apply a firm yet respectful approach when interacting with students Strong communication and interpersonal skills to effectively collaborate with students, teachers, and parents Proficient in using MS Word, MS Excel, email, data entry, and Google online collaborative tools Other Information Working Hours: Monday to Friday, 7: 30 AM to 5:30 PM