Desktop Engineer, Singapore

about the company: Our client is a well-established and dynamic technology service provider with a strong presence in Singapore. Known for delivering robust infrastructure solutions and digital transformation services, they foster a collaborative and fast-paced environment. They are currently looking for a motivated IT professional to join their technical support team and help maintain high-quality service delivery for their end-users. about the job: In this role, you will provide comprehensive technical assistance both on-site and remotely to ensure seamless daily business operations. You will be responsible for managing end-user workplace technologies and maintaining service level agreements (SLAs).
key responsibilities: Diagnose, troubleshoot, and resolve hardware and software issues across a variety of devices, including laptops, desktops, tablets, and mobile systems. Assist with the deployment, configuration, and upgrades of Windows and macOS environments, including creating and maintaining baseline system images. Resolve issues related to productivity suites (e.g., cloud collaboration tools, email clients, spreadsheet and presentation software) as well as remote access/VPN connectivity. Monitor incoming support queues, handle walk-in requests, and accurately log, track, and update incident details within an enterprise ticketing platform to ensure timely SLA resolution. Investigate recurring technical issues to determine root causes, develop corrective action plans, and create or update Standard Operating Procedures (SOPs) for the team.
skills and experience required: Proven experience in a technical helpdesk, desktop support, or IT field services role. Strong hands-on familiarity with Windows and Mac operating systems, enterprise productivity applications, and standard ticketing tools. Excellent problem-solving and analytical capabilities to diagnose complex technical issues. Strong organizational skills with the ability to multi-task, manage daily operational workloads, and provide clear, regular status updates to team leadership. Effective communication skills to manage user escalations professionally via email or in person.
To apply online please use the apply function, alternatively you may contact Dalpreet Kaur at (HIDDEN TEXT) (EA: 94C3609 /R23111951)