12 Months Contract Executive, Fraud Operations (Banking) #NJN, Singapore

Manage and review fraud alerts generated by multiple monitoring systems across all banking segments, and liaise with law enforcement and relevant authorities as required. Provide 24/7 fraud monitoring support to enable early detection, prevention, and mitigation of fraudulent activities across the Bank's products and services. Monitor, analyze, and investigate fraud alerts using internal and scheme-based tools for card transactions (Issuing, Acquiring, and ATM) as well as e-payment transactions. Conduct transaction verification and customer confirmation calls to validate suspicious activities. Maintain and manage whitelist parameters to minimize false positives while ensuring effective fraud detection. Handle customer-reported cases of unauthorized or suspicious transactions in accordance with internal procedures and regulatory requirements. Respond promptly to urgent requests from the Commercial Affairs Department (CAD) or regulatory and enforcement authorities, including account freezing outside normal business hours. Provide accurate account and transaction information to support internal reviews, regulatory inquiries, and external investigations. Perform preliminary investigations into suspected fraud or scam cases, including evidence gathering, documentation, and case escalation where necessary. Analyze data from confirmed fraud cases to identify emerging fraud patterns, trends, and control gaps, and contribute to continuous improvement of fraud prevention measures. Handling of lost reporting calls, Scam/Fraud reporting calls and merchant calls. Support in Cards Authorisation function
24 hours operating format 12 hours rotating shift i.e. 9am to 9pm or 9pm to 9am with 1 hour meal break Shift pattern: Work 2 days, Off/Rest 2 days 44 working hours per week Must be able to work Sat/Sun/PHs when roster) S$3,500 to S$4,500 plus shift allowance of about S$300
Jessica Nguyen Huynh Thanh Truc CEI Reg. No. R23113787 EA License No. 99C4599 We regret that only shortlisted candidates will be notified.