Production Support Associate, Singapore

- Manage day to day issues including daily health checks of applications and processes, working closely with end users, development staff and infrastructure teams to resolve incidents and/or mitigate outages. - Perform in-depth analysis of production problems, identifies root causes and recommends solutions to resolve application malfunctions and prevent recurrence. - Ensure all incidents, incidents and changes are progressed efficiently and effectively to meet application service levels - Help in identifying, coordinating and implementing initiatives/projects that promotes efficiency and optimization of daily processes - Proactively identify opportunities to improve system efficiency and/or availability Key Requirements: - At least 15 years of Mainframe experience - At least 10 years of solid CARDLINK (Credit and Debit Card System) hands-on experience - Expert knowledge and experience in COBOL, JCL, VSAM, CICS, MQ Series, Ezytrieve - Expert knowledge and use of Mainframe tools such as Endevor, File-Aid, Control-M - Prior application or production support experience is a plus