Associate / Senior Associate, Operations - Customer Service Team, Singapore

PRINCIPAL RESPONSIBILITIES:
1.Customer Service A point of contact to provide end to end (E2E) customer service Handle customer problem and job service Tracking and follow up customers' queries
2.Provide consultation to customers on bank's products/services' specifications and assist customers on banking transactions such as:-
a) Account Opening Operation Preparation of various business application form documents Coordinate and work closely with Operation Team to complete customer's queries Meeting customer with Relationship Manager to provide onsite support. b) Account Closure Signature verification, arrange closure of accounts and funds remittance. c) Pricing Assist Term Deposit interests rate fixing d) Transaction & Receipt Support and assist business units/support team on: Customer transaction information or notification of exceptions Transaction processing, tracking, control, inquiry, advices, etc. Monthly statement or transaction advices Fax transaction (Codefax) Mailing Handling e) Credit Assist in checking credit limit availability and preparation of loan instruction (Drawdown / Rollover / Repayment). f) E-Banking Service Applications, amendment of and follow-up of e-Services (EB/MMAS/CODE FAX product application, etc.) Assist customers on e-Services related matters such as MMAS password reset, MMAS resend etc. 3.System Maintenance Maintain and record customer service details and follow up matters in customer service system (I-Call). 4.Policy, Procedure & Working Manual To update and maintain team's policy, procedure & working manual whenever needed.
5.Report Prepare Code Fax Daily Reconciliation and other Ad-Hoc Reports
KEY COMPETENCIES
Diploma / Degree Holder with minimum 3 years of relevant operational banking experience. Understanding of banking products, operations, systems and procedures. Understanding of regulatory and internal management reporting requirements Strong team spirit Good communication skills, courteous and tactful. MS Office skills.