Operations Manager (Signage & Digital Transformation), Singapore

Job Summary Art Sign International Pte Ltd is seeking a dynamic, tech-forward Operations Manager to lead our retail and production business. Beyond traditional shop management, you will be the key driver in modernizing our operations, including the development of an AI-powered WhatsApp quoting engine. Responsibilities Lead daily shop operations, manage sales targets, and oversee staff performance at the Bras Basah outlet to drive business growth. Negotiate and coordinate with local and overseas printers, material vendors, and production partners to ensure quality standards and timely delivery of products. Define project requirements and logic as the lead liaison with IT developers to develop and implement a WhatsApp Chatbot powered by an AI Quote Engine. Streamline and optimize the workflow from customer enquiry through digital design to final production to enhance operational efficiency. Troubleshoot and resolve physical production challenges and digital software issues to maintain smooth operations. Required competencies and certifications Full professional fluency in English and Mandarin to negotiate with Mandarin-speaking vendors and translate technical quoting logic into the AI engine. Preferred competencies and qualifications Minimum 3-5 years of experience in the signage, printing, or retail production industry. Strong understanding of digital workflows and experience in User Acceptance Testing (UAT) or collaborating with software developers. Diploma or Degree in Business, IT, or a related field.