Head of Customer Support, Singapore

As our Head of Customer Support, you'll
own the end-to-end customer experience
and build support systems that scale with our growth: Design and optimize AI-driven customer support that resolves the majority of queries automatically Lead and grow a small, high-performing team of operators for edge cases Use data to identify pain points and turn recurring issues into product or system fixes Work closely with stakeholders across Product, Engineering, and Operations to solve problems at the root Build processes, tools, and systems that scale globally-without just adding headcount Who You Are
AI-first thinker:
You see automation and systems as your main tools Self-motivated builder:
You take initiative, experiment, and ship solutions quickly Customer-obsessed:
You care deeply about solving real user problems Data-driven decision maker:
Metrics and insights guide everything you do Collaborator & influencer:
You work seamlessly with stakeholders across teams People leader:
You can hire, develop, and inspire a small, elite team