Logistics Operations Coordinator, Singapore

Job Summary: The Operations Coordinator will serve as the primary operational liaison between S.F. Express (Singapore) Pte. Ltd. and key stakeholders and suppliers. This role is responsible for end-to-endorder follow-up, exception management, document control, data tracking, and performance reporting to ensure smooth daily logistics operations. Key Responsibilities 1. Client Operations Support . Represent SF Operations indaily coordination with key stakeholders to address operational requirements. . Manage order follow-up,exception handling, and Delivery Order (DO) organization. . Collect and relay operational information and feedback. . Support operational aspects of customer relationship maintenance. 2. Supplier Operations Coordination . Represent SF Operations indaily communication with suppliers. . Follow up on pickup anddelivery progress to ensure timely completion. . Convey customer operational requirements clearly to suppliers. . Supervise and drive exception rectification by suppliers. . Verify DO proof of delivery(POD) and sign-off status. 3.Exception Management & Escalation . Receive and verify exception reports from both clients and suppliers. . Coordinate resolution efforts and track issues to full closure. . Immediately escalate major exceptions to higher management for urgent action. 4.Project Documentation & Traceability . Establish and maintaincomprehensive project information tracking logs, including: . Order records . Exception handling records . DO filing and archiving . Ensure all information is traceable for audit and operational review purposes. 5.Operational Data Reporting & Performance Evaluation . Regularly consolidate operational data, including: . On-time delivery rate . POD (sign-off) rate . Exception rate . Generate periodic performance summary reports. . Support supplier performance evaluations by providing data-driven operational insights. Qualifications& Requirements . Diploma or equivalent qualification . Prior experience in logistics coordination, operations support, or supply chain preferred . Strong organizational and documentation skills . Good communication and problem-solving abilities . Proficient in Microsoft Office(Excel, Word) and basic data tracking tools . Able to work independently and escalate issues appropriately . Meticulous with details,especially regarding DO and POD documentation