Retail Training Manager, SEA, Singapore

Position
Mission:
Reporting to Retail Excellence Director SEAA, the Retail Training Manager is responsible for the development and execution of impactful & effective learning initiatives in Southeast Asia markets.
This role will partner closely with Retail and Store Management teams to elevate product knowledge, selling capabilities, client experience, and leadership development. He/she will also ensure an alignment with the Maison's standards, regional business priorities, and commercial objectives.
Job Responsibilities
Key Responsibilities:
Training Development & Excellence
Develop and deliver retail training initiatives focusing on brand & product knowledge, selling ceremony, and luxury client experience tailored to business requirements Inspire & motivate SEA field sales force via in-store and virtual training sessions as well as digital learning modules, to drive action planning to achieve retail excellence Collaborate with Merchandising to deliver collection training sessions to strengthen understanding of product, craftsmanship, Maison heritage, and storytelling Design onboarding and induction programs to support smooth integration of new employees into the Maison culture and service standards Ensure consistency in retail excellence and client experience standards across all boutiques
Training Planning & Coordination
Strategize and coordinate SEA training calendars and schedules to ensure timely and effective deployment of all learning initiatives Conduct regular in-store coaching sessions to reinforce selling behaviors, CRM utilization, VIC engagement, and clienteling excellence
Performance Monitoring & Evaluation
Establish KPIs and success metrics to evaluate effectiveness and impact of training Monitor training participation, coaching follow-ups, mystery shopping results, retail KPIs, and client feedback to assess performance improvements Analyze training and business performance data to evaluate development and overall business success, making recommendations and targeted action plans where necessary
Stakeholder Collaboration
Collaborate closely with Regional Retail leaders, HR, Store Managers, and subject matter experts to align learning initiatives with business goals and commercial priorities Gather feedback from stakeholders to continuously refine training methodologies, content, and delivery approaches Coach Store Managers in effectively developing their teams through product briefings, coaching sessions, and daily training practices Innovate training methodologies to meet evolving regional needs and drive business success effectively
Profile
Key Requirements:
Bachelor's degree in business, Human Resources or related field; experience in luxury retail will be highly advantageous Minimum 5-7 years of experience in retail training or learning & development Strong understanding of luxury retail operations and client experience standards Proven experience in managing regional training initiatives across multiple markets Strong analytical skills with the ability to interpret retail performance and training data Ability to influence and collaborate effectively with cross-functional stakeholders to inspire people and action planning Savvy with digital/technology tools to elevate learning experience & effectiveness Excellent facilitation, coaching, and interpersonal communication skills Possess a positive mindset, energy and passion for excellence