Retail Executive, Singapore

About Sembcorp
Sembcorp is a leading energy and urban solutions provider headquartered in Singapore. Led by its purpose to drive energy transition, Sembcorp delivers sustainable energy solutions and urban developments by leveraging its sector expertise and global track record.
Join The Singapore Mint
As a wholly-owned subsidiary of Sembcorp Industries, The Singapore Mint produces high-quality coins and medallions, blending advanced technology with skilled craftsmanship. Founded in 1968 and globally recognised through multiple accolades, it also offers a range of currency-related gifts and collectibles.
Job Purpose
The Retail Executive supports daily retail operations at The Singapore Mint, delivering a high standard of customer service and ensuring a positive shopping experience. The role involves assisting customers, supporting sales transactions, maintaining store presentation, and promoting the Mint's range of coins, collectibles, and premium merchandise.
Key Responsibilities
Retail Operations & Customer Service
Attend to walk in customers and respond to product enquiries in a professional and courteous manner. Provide accurate information on products, pricing, promotions, and availability. Ensure a pleasant and consistent customer experience in line with service standards.
Sales & Transaction Support
Handle sales transactions, payment processing, and order collection accurately. Support basic after sales service such as returns, exchanges, and customer follow ups in accordance with company policies. Assist in achieving store sales targets through active customer engagement.
Store Presentation & Merchandising
Maintain product displays, visual merchandising, and overall store cleanliness. Assist with stock replenishment, basic inventory checks, and merchandise arrangement. Support promotional activities and product launches in the retail store.
Operational & Administrative Support
Maintain accurate records of sales transactions and customer requests. Assist with opening and closing duties of the retail outlet when required. Support ad hoc retail or operational tasks as assigned by the supervisor.
Key Accountabilities
Customer satisfaction and service quality. Accuracy of sales transactions and documentation. Store presentation and product display standards. Compliance with retail procedures and internal controls.
Requirements
Qualifications
GCE 'O' Level, ITE, Diploma, or equivalent qualifications.
Experience
Minimum 2–3 years of relevant experience in retail or customer service. Experience handling collectibles, gifts, lifestyle, or premium merchandise is an advantage.
Skills & Competencies
Strong interpersonal and customer service skills. Ability to communicate clearly in spoken English. Ability to communicate in Chinese is an advantage to support customer interactions. Pleasant, professional, and service oriented attitude. Able to work independently as well as in a team. Basic familiarity with point of sale systems and cash handling is preferred.
Working Conditions
Willing to work on weekends and public holidays based on retail operational requirements.
Our Culture at Sembcorp
At Sembcorp, our culture is shaped by a strong set of shared behaviours that guide the way we work and uphold our commitment to driving the energy transition.
We foster an institution-first mindset, where the success of Sembcorp takes precedence over individual interests. Collaboration is at the heart of what we do, as we work seamlessly across markets, businesses, and functions to achieve our goals together. Accountability is a core principle, ensuring that we take ownership of our commitments and deliver on them with integrity and excellence. These values define who we are and create a workplace where our people can thrive while making a meaningful impact on driving energy transition.
Join us in making a real impact!