Claims Manager, Singapore

We are seeking an experienced Claims Manager to lead our NVOCC Claims Department. You will be responsible for the end-to-end management of cargo loss and damage claims, protecting the Company's financial interests while maintaining excellent relationships with our Global Customers and Partners. The ideal candidate must have a deep understanding of maritime law, ocean freight operations, and insurance recovery. Claims Lifecycle Management:
Oversee the intake, investigation, and resolution of all cargo claims (shortage, damage, theft, and delay). Liability Analysis:
Evaluate claims based on the Bill of Landing terms, international conventions (Hague-Visby, COGSA), and local regulations. Negotiation & Settlement:
Negotiate directly with shippers, consignees, and insurance adjusters to reach cost-effective settlements. Subrogation & Recovery:
Proactively pursue third-party recoveries from ocean carriers, truckers, and warehouse providers. Risk Mitigation:
Analyze claim trends to identify root causes and implement Loss Prevention strategies across the supply chain. Legal Liaison:
Collaborate with external maritime counsel and NVOCC liability underwriters on high-value or litigated claims. Reporting:
Maintain a claims database and provide monthly reports on reserves, paid claims, and recovery ratios.