Service Centre Associate - Insurance (1 Year Contract), Singapore

Job Responsibilities: Attend to walk-in enquiries and requests from policyholders and FAs on policy-related matters for both Life and General Insurance within stipulated service timelines. Ensure prompt follow-up and resolution of unresolved counter enquiries within the required turnaround time. Assess and manage appeals, feedback, and minor complaints from policyholders, Financial Representatives, and business partners professionally and effectively. Deliver a positive and high-quality customer service experience across all customer touchpoints. Handle customer feedback and complaints with proper resolution and closure within operational service standards. Support the smooth functioning of various customer service channels, including assisting the Digital Communications and Call Centre teams when required. Be prepared for rotation across different Service Centres based on operational needs. Participate in projects and undertake additional responsibilities or ad-hoc duties as assigned. Requirements: Min. Tertiary education & above, with prior working experience in a frontline environment. Candidate who possess insurance certifications will be an advantage. Good interpersonal and communication skills Available to start work within short notice Interested applicants are welcome to email detailed resume to:
(HIDDEN TEXT) EA Licence: 99C4599 EA Personnel Reg: R1104662 EA Name: Celine Tan Si Ling We regret to inform that only shortlisted applicants will be notified.