Customer Service and Operation Officer, Singapore

Join our team in a dynamic outsourced project. We are looking for responsible and committed individuals to support daily operations, coordinate with different stakeholders, and ensure that assigned tasks and cases are carried out smoothly and completed on time. Key Responsibilities: Manage and respond to feedback received through multiple channels such as calls, emails, and digital platforms. Coordinate and follow up with various stakeholders, including contractors and managing agents to address the feedback. Monitor progress of ongoing works and ensure tasks are completed according to requirements. Assess and verify completed works to ensure quality and accuracy. Conduct onsite inspections and surveillance to verify the feedback received and for enforcement purposes. Carry out onsite surveys and collect accurate information for reporting purposes. Liaise with feedback providers (FPs), public, and stakeholders through face-to-face engagements. Taking necessary actions to address and resolve the feedback, including consulting supervisors/team members and other agencies. Review and retrieve CCTV footage when required. Provide administrative support including but not limited to statistical analysis, duty roster management, and other general administrative tasks as assigned. Requirements: Degree/Diploma in any fields Minimum1 - 2 years of experience in a related field Good interpersonal and communication skills Patient, attentive, approachable and customer-oriented Willing to work in an outdoor environment Able to work both independently and collaboratively in a team environment Proficient in both written and spoken English Working Time Monday to Friday: 8:30 am to6:00 pm Job Type: Full-time, Contract Contract Length: 36 months Work Location: In-person