Senior Executive - Singapore Institute of Retail Studies

(What the role is) Support SIRS end-to-end programme operations covering scheduling, system setup, course administration, reporting, and stakeholder coordination. Ensure accuracy, timeliness, and compliance across all processes while driving continuous improvements and supporting ad-hoc operational needs. (What you will be working on) Course Scheduling & Operations Plan and manage weekly training schedules, including trainer deployment and room allocation
Ensure timely finalisation of schedules and handle last-minute changes or contingencies
Provide day-to-day operational support to trainers and resolve issues promptly
System & Course Setup Manage end-to-end course configuration in STEP (course setup, intakes, timetables, catalogues)
Process course intake requests and ensure alignment with master schedules
Investigate and resolve system issues, liaising with vendors where required
Training Resources Management Coordinate procurement of training materials and ensure timely availability
Maintain inventory and implement efficient resource planning practices
Work closely with internal stakeholders to ensure readiness for course delivery
Course Administration & Compliance Perform end-to-end course administration, including attendance validation, assessment verification, and timely course closing, ensuring full accuracy and compliance with requirements.
Ensure all documentation is complete, accurate, and audit-ready
Maintain proper documentation and enable quick retrieval when required
Reporting & Data Management Prepare and submit weekly and monthly reports with high accuracy
Track key operational metrics such as trainer deployment, course feedback and resource utilisation
Maintain data integrity across systems and reporting platforms
Process Improvement & Efficiency Identify opportunities to streamline workflows and enhance operational efficiency
Support implementation of process improvements, automation, or templates
Contribute to continuous improvement initiatives across programme operations
Stakeholder Engagement Liaise with internal teams (e.g. Sales teams, HR, Finance) and external trainers
Build strong working relationships to ensure smooth programme delivery
Provide support to team members and contribute to a collaborative team environment
Others Undertake ad-hoc duties and projects as assigned by the Reporting Officer
#Li-Hybrid
(What we are looking for) Strong organisational and coordination skills
High attention to detail and accuracy
Ability to manage multiple priorities in a fast-paced environment
Good communication and stakeholder management skills
Strong teamwork and collaboration skills
Proven experience in training operations / scheduling / administration