CDD Operations Team Manager - Retail SG, Singapore

Job Description
JOB DESCRIPTION
Lead, mentor, and develop a team of CDD analysts, ensuring they are equipped to perform their duties effectively. Allocate tasks and monitor the progress of CDD reviews and investigations. Conduct regular team performance reviews and provide training on new regulatory requirements or internal processes. Ensure the team accurately and thoroughly conducts CDD, including risk assessments, client background checks, and the verification of identities. Ensure adherence to regulatory requirements and internal policies in all CDD activities. Handle complex or escalated CDD cases, including suspicious activity reports (SARs) and higher-risk clients. Monitor and enforce compliance with internal CDD procedures and ensure adherence to relevant AML and KYC regulations. Work closely with the Compliance and Risk teams to identify and resolve issues related to CDD processes. Stay updated on changes in regulatory requirements, ensuring that the team adjusts practices as necessary. Prepare and submit regular reports to senior management regarding team performance, progress on CDD cases, and any compliance issues. Act as a point of contact for other departments regarding CDD-related queries or issues. Continuously review and improve CDD processes to enhance efficiency and accuracy. Collaborate with internal teams to streamline workflows and implement new tools or technologies.
Key Requirements
Bachelor's Degree in a related discipline Relevant Banking experience (in areas concerning KYC and/or AML) Meticulous and excellent time management skills Team player with good people skills, driven and independent Able to meet deadlines and work under pressure
About Us
With operations that span 15 different markets across the region, the opportunity to expand your experience, test your capabilities, and exhibit your resilience is ample.
#teamCIMB
is always keen to welcome the ones who are ready to make that very special difference – for themselves and the bank.