E-Commerce Executive (Customer Service & Operations), Singapore

JobResponsibilities Attend to customer enquiries across all e-commerce channels, including Shopee, Lazada, and other online platforms, and ensure replies are provided within SLA. Handle customer feedback, complaints, returns, refunds, and after-sales service professionally and promptly. Create and update FAQs and standard response templates to improve service efficiency and customer experience. Perform daily pick and pack of customer orders accurately and according to packing requirements before handover for delivery. Coordinate and process daily online orders to ensure timely fulfilment and dispatch. Monitor stock levels, check inventory reports, and update stock information accurately based on the inventory list provided. Upload new product listings, including images, descriptions, specifications, and pricing information supplied by the client. Manage marketplace store settings, including placing the shop in vacation mode. Provide basic consultation and recommendations to improve website sales performance and customer conversion. Coordinate with internal warehouse and fulfilment teams to ensure orders, stock updates, and customer issues are handled smoothly. Carry out any other e-commerce, warehouse, or fulfilment-related duties assigned by management Job Requirements . At least 1 to 2 years of experience in e-commerce operations, customer service, marketplace management, or related fulfilment work. . Familiar with Shopee, Lazada, or other online market place platforms. . Able to communicate clearly and professionally with customers. . Strong attention to detail, especially in product listings, stock updates, and order handling. . Able to work independently and respond to customer enquiries promptly. . Basic knowledge of Excel is a must. . Good problem-solving skills and a customer-oriented mindset.