Export Customer Service Coordinator - WCAN, Singapore

Responsibilities: Manage sales enquiries, prepare quotations, and coordinate order consolidation. Ensure customer orders are processed and invoiced accurately and in a timely manner. Prepare, verify, and organize export shipping documents for customs clearance Provide timely updates on estimated cargo arrival and departure schedules to all relevant stakeholders. Coordinate closely with the Logistics team on delivery schedules and inventory matters. Ensure invoices from external service providers, such as freight forwarders, are submitted promptly to the Accounts team for processing. Support the processing of warranty and insurance claims. Maintain accurate and up-to-date records of sales, shipping, and logistics documentation.
Qualifications: Minimum Diploma in Business, Logistics, Supply Chain, or a related discipline. Relevant experience in export sales coordination, including handling enquiries, quotations, order processing, and documentation. Strong understanding of export shipping procedures Knowledge in calculating CBM, volumetric (air freight), incoterms Excellent administrative and coordination skills, with the ability to work with multiple stakeholders, manage logistics schedules, and maintain accurate records and invoicing.
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