Guest Service Officer, Singapore

Job Duties Responsible to assist guests in check-in/check-out process. Provide information and assistance to all guests, and maintain excellent services to them. To assist in dealing with guests' complaints in an effective and courteous manner. Thoroughly understand and adhere to proper credit and cash handling policies and procedures. Perform cashier related functions such as posting charges to guest accounts, raising paid outs, currency exchanges, etc. Responsible for handling telephone enquiries, accepting reservations and subsequent input in the computer system. Provide concise and accurate information concerning range of services and facilities provided by the hotel to guests and visitors. To ensure all information relating to reservation is keyed correctly into the system.
Job Requirements Relevant experience in the hospitality industry will be an added advantage. Service-oriented and positive attitude Strong interpersonal and communication skills Good team player and able to work independently Able to work rotating shifts including weekends and public holidays
We regret that only shortlisted candidates will be notified.