Commercial Customer Service Executive, Singapore

Roles & responsibilities: Customer interface for production requirements and progress reporting. Assist the team in resolving production workflow stoppages pending customer response. Handle all administrative functions (Creation, Maintenance, Processing) relating to customers' repair orders. Update Contract Summary Database (Ad hoc &Specific Aircraft) Process the release of credit hold with consultation with KAM. Regularly update customers on orders status and expected delivery dates. Co-ordinate all customers' enquiries and provide timely responses. Manage customers' expectation and satisfaction. Prepare repair/overhaul quotations liaise with customers on quotation acceptance and invoicing. Perform back up to other Commercial Customer Service Executives Facilitate and coordinate site visits/table inspections for workshop Perform any other duties as assigned. Job requirements: Minimum Diploma in Business Administration, Marketing, Engineering or any relevant course. Preferably with
MRO customer service experience