Description
Stakeholder & Communication Management . Lead end to end engagement across business, technology, and vendor partners, covering planning, governance, communications, budgeting, resource alignment, and change management. . Manage stakeholder expectations through structured governance forums and transparent communication. . Deliver clear, concise, and effective executive level updates on project milestones, risks, dependencies, and delivery progress. . Provide comprehensive status reporting across GTO and business leadership, ensuring alignment on deliverables and timelines. Process, Analysis & Delivery Execution . Drive end to end delivery of complex, multi business line initiatives in alignment with strategic objectives and UOB SDLC and stage gate standards. . Own the full project lifecycle (Waterfall, Agile, Hybrid), including planning, governance, execution, and tracking against time, scope, and budget. . Translate business needs into detailed functional and non functional requirements, user stories, and process documentation design clear as is and to be journeys. . Coordinate across business, operations, and technology teams to manage dependencies, risks, issues, and scope changes effectively. . Maintain high quality delivery through disciplined tracking of progress and upkeep of RAID (Risks, Assumptions, Issues, Dependencies) artifacts. . Collaborate with Product Owners, System Analysts, and Design teams to refine backlogs, support UI/UX requirements, and validate technical feasibility. . Support test strategy, test planning, and operational readiness to ensure seamless go live and adoption. . Drive post implementation benefits realization and support continuous improvement initiatives. Project & Delivery Leadership . End to end program management experience, including budget ownership ($5-$30M), risk management, and dependency/critical path oversight. . Proficient across Waterfall, Agile, and Hybrid delivery models with strong SDLC governance. . Ability to manage multiple concurrent priorities and deliver under pressure. . Strong delivery discipline: governance, requirement clarification with technical teams, quality user stories, readiness planning, and support across testing cycles. Education & Certifications . Bachelor's degree in a relevant field. PMP or PRINCE2 certification preferred. Soft Skills . Executive level communication and stakeholder management. Detail oriented with strong leadership presence and high independence. Domain Expertise . 10+ years of experience in banking, specifically across retail lending products and credit cards . Strong background in credit origination, collections, credit risk portfolio management and credit bureau reporting . 5+ years of deep expertise in retail credit, including: o Credit risk management (underwriting, credit decisioning, early warning, collections) o Credit portfolio monitoring (scorecard development, risk segmentation, limit setting) Technical & Functional Skills . Ability to translate high level business needs into detailed functional and non functional requirements. . Skilled in designing end to end credit management processes, customer onboarding journeys, and risk portfolio management integrated workflows. . Strong understanding of credit systems, decision rules and scoring engines, and their integrations across enterprise processing systems . Proven experience leading and delivering large scale Retail Credit system implementation programs.