Concierge, Singapore

COMO Metropolitan Singapore marks a debut homecoming for our Singapore-founded company. It's the first time COMO Group's signature brands - COMO Hotels and Resorts, a multi-label fashion retail space curated by Club 21, a new urban wellness space by COMO Shambhala, contemporary international dining by COMO Cuisine, as well as Michelin-starred gourmet concept by COTE Korean Steakhouse and internationally-renown patisserie Cédric Grolet - will be housed under one prestigious address: COMO Orchard.
Provides service for guests when arriving and departing from the hotel and to give guests information and directions in a prompt and professional manner.
Tasks/Responsibilities: Welcome guests professionally and demonstrate a warm, confident and genuine first impression. Handles all guests' queries or requests in a polite and efficient manner. Handles all movement of luggage (temporary, long term storage, lost baggage). Provides a high standard of service within the department and a high level of product knowledge of the hotel and the local area. Knows about all events and activities accruing in and out of the hotel. Provides door service, entrance to hotel and driveway, to ensure a smooth traffic flow. Complies with all Front Office systems and procedures and with all company policies. Organizes a prompt TAXI service and assist in airport transferring. Be familiar with the emergency procedure of the hotel and be able to handle any emergency according to the procedures. Identifies and solves problems in a professional manner. Maintain the designated stations in the lobby as per company standards and check every 30 minutes or when necessary. Ensure all related Leading Quality Assurance guidelines are met, if not exceed at all times. Assist Front Office in any tasks when needed. Exceed guests' expectations in any task provided. Support and contribute to COMO's sustainability goals by implementing environmentally responsible practices within your roles and departments.
Requirements Minimum of 1 years in Front Office or Concierge experience in a similar capacity preferably in a luxury hotel environment. Knowledgeable in the city, tours and excursions to refer the guests in various tourist destinations. Possess professional disposition with good communication and interpersonal skills